General

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Is my Earzz device 100% accurate in detecting the different sounds?

No sound recognition AI can be perfectly accurate in every setting and Earzz AI is no exception. Which is why Earzz comes with our patent pending sound recognition AI with purpose designed cloud infrastructure that is updated routinely based on your feedback - to get as accurate as possible in recognising your specific sounds at home.

Do I need to have my Earzz device always plugged-in?

For best performance of Earzz devices, we advise you to keep them always plugged-in. However, Earzz devices have in-built rechargeable batteries for temporary wireless operations.

How many sounds can my Earzz device listen for?

Currently, you can listen for up to six sounds at the same time.

How do I set which sound my Earzz device should listen for?

Once you have set your Earzz device online, select the “Add/Edit Sounds” button to move into the sound selection screen. Select/Unselect your sounds from the categorised list presented, and hit the "Confirm Sound" button.

How do I update my profile details?

Select the "Account" button on primary menu, select "Account Details" and then select "Update details".

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